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Frequently Asked Questions

Everything you might want to know before you walk in, order online or book us for an event.

Where exactly are you located?
We're at 164-B Main St, Kingfield, ME 04947 — right in downtown Kingfield, at the base of the Sugarloaf access road. Street parking out front and a free lot around the corner.
What are your hours?
Mon–Thu 11 AM – 9 PM, Fri–Sat 11 AM – 10 PM, Sun 11 AM – 8 PM. Holiday hours may vary — check our contact page or call ahead.
Do you deliver?
Yes — we offer local delivery for orders over $25 within a 5-mile radius. Delivery hours are the same as pickup hours. Choose "Delivery" when placing your order online.
Can I pay online?
Not yet. We take orders online but payment happens at pickup or delivery. Cash, card, and mobile wallets are all accepted in person.
How long does pickup take?
Usually 15–25 minutes during normal hours and 25–40 minutes on weekend evenings. You'll get a call when your order is ready.
Do you have vegetarian or vegan options?
Yes — we have a Veggie Char Burger and a Garden Side Salad. Salads can be made vegan by skipping cheese and using oil-based dressing. Tell us in your order notes.
What about gluten-free?
All of our burgers can be ordered in a lettuce wrap instead of a bun. We also have salads and fries that are naturally gluten-free. Our kitchen is not certified gluten-free — please tell us about severe allergies when you order.
How do allergens work here?
Our full allergen guide is on the Nutrition page. If you have a serious allergy, please call +1 (207) 340-1011 before ordering so we can talk through cross-contamination risks.
What are Oak Points?
Our loyalty program. One punch per qualifying order — ten punches gets you a free flame-grilled burger. No app required, just a phone number at the register. Sign up on the Rewards page.
Do you take reservations?
We don't take reservations for regular dining — walk right in. For groups of 8 or more, call ahead and we'll do our best to have space ready.
Can you cater my event?
Absolutely. We do events from 10 to 300+ guests, both at the restaurant and off-site. Full details and a quote request form are on the Catering page.
Do you offer gift cards?
Yes, in $25, $50, $75 and $100 amounts. You can request one on the Gift Cards page — we'll reach out with payment and delivery options.
Are dogs allowed?
Well-behaved dogs are welcome on our small sidewalk patio during warmer months. Water bowls are always out front.
Is there a kids menu?
We don't have a dedicated kids menu, but we offer a smaller single-patty "Little Ember" burger and half-size shakes on request. Just ask at the counter.
How do I report a problem with my order?
Email hello@emberandoak.top or call +1 (207) 340-1011. We'll make it right — that's a promise.

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